Huayun World Chatbots

Huayun World Chatbots, through intelligent routing, human-computer collaboration, knowledge midrange and large model technology, can solve 95% of users' common problems, respond in milliseconds, provide all-weather services, not lose every customer, support multi-channel consultation such as APP, webpage, WeChat, Tiktok, Kwai, JD, Tmall, and support rich media communication. Widely used in fields such as finance, government affairs, education, and healthcare.

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Huayun World Chatbots

Chatbots - Business Capability icon

Inteligent Customer Service Omnichannel Service, providing 7 * 24 hours round-the-clock onine service, milisecond-level response to every user request, supporting text, images, and other rich media communication, solving repetitive issues to improve hotine operational efficiency, supporting robot learing and training to enhance service accuracy, releasing more artificial customer service staf, reducing。

Chatbots -Integration Capability icon

Chatbots - Basic Functions icon

Chatbots - NLP Capabilities icon

Chatbots - Single-turn/Multi-turn Conversation Capability icon

Long Sentence or Multi - turn Conversation Understanding Technical Design。

Chatbots - Similar Questions /Recommended Questions icon

Similar/Recommended
Questions

Similar Questions
The intelligent robot findssimilar content byrecognizing the user'sinquiry and guides the customer with follow-up questions.
Recommended Questions
The intelligent robot recommends related questions to the userbased on the keywordsentered.

Menu Type

Click Menu
Intelligent Robot Smart Recommendation
Questions the customer wants to consult.Visitors can view results byclicking the menu.View Results.
> Digital Menu
Intelligent Robot Smart Recommendation
Questions the customer wants to consult.

Visitors can view resultsby entering the digital menu.

Chatbots - Visual Scene Configuration icon

Chatbots - Knowledge Discovery icon

Chatbots - Robot Configuration icon

Basic Information Configuration
Set the robot name, logo displayed on thechat page, set different welcome messagesfor different channels, enable general chatfunctions, set robot service status, setrobot service time periods, configurehumanized chat style, satisfactioninteraction and option configuration, andfeedback collection content configuration.

Robot Settings
Welcome Message/UnknownQuestion Response, TimeoutHandling

Chatbots - Human-Machine Collaboration icon

Knowledge Middle Platform - Large Model Capability icon

Content Entity Information Recognition

Extract identifiable information such as addresses, names, phone numbers, bank cardnumbers, digits, and time from text fragments.

Automatic Clustering Intelligent Learning

Automatic clustering can divide samples in the dataset into several cluster structures,automatically classifying unknown questions。

Answer Generation

The large model utilizes technologies such asretrieval and machine reading comprehension toextract answwers to user questions from an opentext library.

User Emotion Recognition

Fornatural language text with subjectivedescriptions, automatically detemine the emotionapositive or negative tendency of the text andprovide corresponding results.

Knowledge Extraction

Using large models to directly extractknowledge from document content,generating FAQ Q&A, while automaticallygenerating similar question phrases.

Content Error Correction

Error Detection Candidate Recall /Candidate RankingTypically applicable to the recognition andcorrection of homophones and confusablewords。

Sentence Similarity

Confidence Calculation /SentenceSimilarity Calculation / Similar SentenceMatching (Fixed Sentence)。

Sensitive Information Recognition

Intelligent Pornography Detection /Prohibited Violations / Malicious Promotion/Vulgar Insults / Low-Quality SpamContent Recognition。

Reading Comprehension Content Classification

Classify the input text according to the given industryknowledge system, supporting the classification of thelarge model's intentions as well as the knowledgeclassification of the Chatbots.。

Knowledge center icon

Knowledge Center - Document Management icon

Knowledge Middle Platform - Knowledge Extraction icon

Knowledge Center - Knowledge Base Management icon

Knowledge center - similarity question generation icon

Knowledge middle platform - Al middle platform icon

Text Robot - Large Screen Monitori icon

Chatbots - Data Overview icon

Chatbots - Intelligent Response Analysis icon

Chatbots- Transfer to Manual Analysis icon

Chatbots -Knowledge Evaluation Analysis icon

Knowledge Evaluation Indicators
User Evaluation Knowledge
Point Count
Evaluation Rate
Like Count/Like Rate
Dislike Count/Dislike Rate

> Like/Dislike Ratio
Ratio Chart Display
.Top 10 Likes/Dislikes Display

> Knowledge Evaluation Data
Evaluation Fom View.
Evaluation Content Details.
Evaluation Fom Export

Chatbots - Regional Access Analysis icon

National Hotspots
· Province/City Classification

· Total Domestic Visits

· Total Domestic Conversations

· Total Domestic Transfers toHuman Agents

· Provinces/Cities with Most
Visits

Chatbots - Hot Word Analysis icon

Hot Word Rankings
Hot Word Suggestions Click
Keyword Query
Date Filter

Hot Word Trends

Co-occurrence Relationships
Click to view part-of-
speech relationships

Typical intent
Knowledge Title
Knowledge Answer
Knowledge Classification
Question Volume

Chatbots - Label Report icon

Company Profile icon

Huayun World is a leading domestic intellgent customer service and virtual digital human service provider。

Proven service team
· Huayun World was established in 2011 with a registered capital of 52.63 million.It is registered in Nanjing and operates with dual headquarters in Beijing andNanjing.
· 4 branches: Shenzhen, Chengdu, Taiyuan and Shanghai.

· 12 offices: Guangzhou, Hangzhou, Chongqing, Xian, Xiamen, Fuzhou,Zhengzhou, Wuhan, Hefel, Nanning, Jinan and Shenyang.

· The team size is 300 people, with R&D and technical service personnelaccounting for 70%. The core team comes from first-cass communication andInternet companies at home and abroad such as Baidu, Huawei, Lucent andMicrosoft.

Solid industry foundation
· Focusing on the research and development of communication and call center systemsfor 20 years, and the artificial intelligence industry for 10 years, covering 20 +industries, thousands of customers, 100,000 + agent deployment, robotimplementation experience and services.
· Huayun World is a trustworthy partner for enterprise digital transfomation.