Huayun World Voice Bot

Huayun World Voice Bot, Through cutting-edge technologies such as speech recognition, natural language processing, speech synthesis, and large-scale modeling, we can efficiently handle scenarios such as repetitive inquiries and sudden increases in traffic volume. Through intelligent dialogue interaction, we can quickly respond to customer needs, achieve intelligent traffic diversion, and improve service efficiency and customer satisfaction. The system supports hotline access and human-machine collaboration, applied in dozens of industries such as finance, government affairs, and education, reducing labor costs and providing 24/7 uninterrupted high-quality services.

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Huayun World Voice Bot

Voice robot - intelligent customer service business capabilities icon

For service challenges lilke repetitive inguiries, sudden surges in call volumes, and imited operational team sizes, after integrating an intelligent customer service robot product, users can quickly obtaln corresponding services through real-time interactive dialogue when they callthe hotline. This reduces the walting time for users and their reliance on human agents. When the robot cannot answer, it smoothly transfers the call to a human agent, achieving intelligent call distribution and improving service satisfaction。

Responding to customers in seconds, providing 7X24hours of uninterrupted service,
Providing normal service to customers during peakperiods, with stable and reliable service quality.。

robots solving a large number of simple repetitiveproblems, it can both improve the efficiency of human customer service and provide normal service tocustomers during peak perods.

transferring to human customer service, itfacilitates seizing business opportunities, resolvingcomplaints, etc., truly achieving a seamless experience for customers.

Voice robot - intelligent outbound call service capabilities icon

For Satisfaction Follow-ups, Business Notifications, Special Research and other repetitive business scenarios, an inteligent voice botis provided to reduce the operational costs of call agents, freeing them to provide professional service to users, and comprehensively enhancing service perception and service efficiency.

Voice Robots - Integration Capabilities icon

Voice Bot - Basic Functions icon

Voice Bot - Script Management icon

Script Management
· Script Classification /Multi-Condition Filtering

· Batch lmport and Export
· Script Operations / Script Review

Script Type
·Text / Audio / Action /Key
· Conditional Judgment/API Interface

Voice Bot - Intent Management icon

Voice Bot - Visual Scene Configuration icon

Scene Configuration
Visual Custom ConfigurationVoice / Key Command
Control
Multi-Scene Jump
Multi-Node Configuration
. Text / Audio /APl/ Key
· Transfer to Human
agent / Redial / Jump

· Hang Up / Conditional Judgment
Attribute Configuration
Global Attributes
Node Attributes
Line Attributes

Voice Bot-Human - Machine Collaboration icon

Voice Bot - Large Screen Monitoring icon

Voice Bot - Call Details icon

Multi-Type Reports
· Call Detail Report
· Call Statistics Report
· Script Statistics Report
· Human-Machine
Interaction Report

>Dialogue Details
· Dialogue Details
· Recording Transcription
· Playback Speed

>Custom Fields
· User Information
· User Tags

Voice Bot - Intelligent Outbound Task icon

Voice Robot - Outbound Call Monitoring icon

Execute Outbound Task
· Outbound Task Details
· Outbound Progress
Indicators

End Outbound Task
· Outbound Task Details
· Outbound Result Display
· Call Result Classification

Voice Robot - Outbound Call Data icon

Speech Robots - Intelligent Vocabulary icon

Intelligent Vocabulary
· Multi-node Classification
· Custom Vocabulary

Special Vocabulary
· Professional Terms /Synonyms
· Stop Words /Antonyms

Voice Bot - Data Collection icon

Voice Bot - SMS Sendin icon

SMS Trigger Conditions
During the interaction process,execute SMS sending based on the communication content or otheractions of the user or robot.

SMS GatewayConfiguration
Integration SMS Vendor Information Configuration

SMS Parameter Configuration
SMS Recipient
SMS Sending Event
Template Selection

Company Profile icon

Huayun World is a leading domestic intellgent customer service and virtual digital human service provider。

Proven service team
· Huayun World was established in 2011 with a registered capital of 52.63 million.It is registered in Nanjing and operates with dual headquarters in Beijing andNanjing.
· 4 branches: Shenzhen, Chengdu, Taiyuan and Shanghai.

· 12 offices: Guangzhou, Hangzhou, Chongqing, Xian, Xiamen, Fuzhou,Zhengzhou, Wuhan, Hefel, Nanning, Jinan and Shenyang.

· The team size is 300 people, with R&D and technical service personnelaccounting for 70%. The core team comes from first-cass communication andInternet companies at home and abroad such as Baidu, Huawei, Lucent andMicrosoft.

Solid industry foundation
· Focusing on the research and development of communication and call center systemsfor 20 years, and the artificial intelligence industry for 10 years, covering 20 +industries, thousands of customers, 100,000 + agent deployment, robotimplementation experience and services.
· Huayun World is a trustworthy partner for enterprise digital transfomation.