Huayun World Intelligent Seat Assistant

Huayun World Intelligent Seat Assistant, as an intelligent assistance response system and voice customer service intelligent assistant, integrates artificial intelligence and big data technology. It can be integrated with call center, work order/CRM and other systems to assist agents in improving business skills and regulatory efficiency, achieving intelligent response and risk warning. Effectively reducing operational risks and labor costs for enterprises, optimizing customer service processes, is a digital auxiliary tool for improving the efficiency of agent work and ensuring service quality.

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Huayun World Intelligent Seat Assistant

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In response to high turover of agents, large amounts of knowledge, complex and diverse user demands, and high hotine satisfactionrequilrements and other operational challenges, the inteligent agent assistant provides agents with real-time translation of the entire callcontent, automatic recognition and understanding of the call content, and offers knowledge push, script reminders, and real-timemonitoring of service qualty as implementation suppor., effectively releving pressure on frontine agents and improving service efficlency.

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01、Agent Communication

· Quick Knowledge Query
· Intelligent Script Recommendation
· Historical lssue Prompt
· Recommended Answer Evaluation
· Customer Business Identification
· Business Process Reminder

· Content Omission Reminder

02、Real-time Quality Check

· Emotion Detection

· Speech Rate Detection

· Interuption Detection
· Call Timeout
· Mute Detection
· Sensitive Word Recognition
· Warning Agent
· Warning Team Leader
· Class Leader Reminder。

03、Business Assistance

· Customer Tags
· Customer intent
· Content Collection
· Information Recognition
· Quick Copy
· Manual Correction
· One-Click Form Filling。

04、Opaerational Analysis

· Intelligent Knowledge Base

· Business Process Design
· Total Business Volume Analysis
· Agent Analysis

· Conversation History Query

· Call Analysis
· Knowledge Report
· Tag Report。

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Real-time Monitoring
· ASR Recognition
· Data Collection

· Emotion Recognition

· Speech Rate Recognition

· Interjection Alarm
· Timeout Reminder

· Mute Reminder
· Sensitive Word Reminder

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Administrator Monitoring
Real-time monitoring of agent service attitude during calls; Give warnings to agents

Administrator Monitoring Reminder
Remind curent agent service attitude/interuption/appropriate language/service emotion

Agent Monitoring Reminder
Pop-up reminder window forreminded personnel

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Company Profile icon

Huayun World is a leading domestic intellgent customer service and virtual digital human service provider。

Proven service team
· Huayun World was established in 2011 with a registered capital of 52.63 million.It is registered in Nanjing and operates with dual headquarters in Beijing andNanjing.
· 4 branches: Shenzhen, Chengdu, Taiyuan and Shanghai.

· 12 offices: Guangzhou, Hangzhou, Chongqing, Xian, Xiamen, Fuzhou,Zhengzhou, Wuhan, Hefel, Nanning, Jinan and Shenyang.

· The team size is 300 people, with R&D and technical service personnelaccounting for 70%. The core team comes from first-cass communication andInternet companies at home and abroad such as Baidu, Huawei, Lucent andMicrosoft.

Solid industry foundation
· Focusing on the research and development of communication and call center systemsfor 20 years, and the artificial intelligence industry for 10 years, covering 20 +industries, thousands of customers, 100,000 + agent deployment, robotimplementation experience and services.
· Huayun World is a trustworthy partner for enterprise digital transfomation.