Neocrm NeoAgent AI CRM Platform
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Data Security and Compliance
Neo Customer Operation Platformthe the customer is always in the heart
NeoAgent Platform: Revolutionizing Customer Operations with AI Agents
NeoAgent Platform
Sales Assistant Agent
InfoMaster (Business Intelligence Q&A), Intelligent DataEntry, Smart Email Assistant, Activity Summaries...
Sales Manager Agent
Opportunity Health Assessment, Next Best Actions
InfoMaster (Business Intelligence Q&A), Intelligent DataEntry, Smart Email Assistant, Activity Summaries...
Sales Manager Agent
Opportunity Health Assessment, Next Best Actions
Channel Manager Agent
Intelligent Visit Planning, Visit Summaries
Intelligent Visit Planning, Visit Summaries
Service Agent
Service Chatbot, Service Agent Assist, Service CaseSummaries, Intelligent Quality Assurance
Service Chatbot, Service Agent Assist, Service CaseSummaries, Intelligent Quality Assurance
Analyst Agent
Conversational Data Search & View GenerationAttribution Analysis & Insights
NeoAgent Platform
Agent Management, Prompt Template, AI Knowledge BaseManagement, Security & Audit Management...
Conversational Data Search & View GenerationAttribution Analysis & Insights
NeoAgent Platform
Agent Management, Prompt Template, AI Knowledge BaseManagement, Security & Audit Management...
Sales Cloud: Boost Your Sales Performance & Efficiency
Sales Cloud
Customer Visibility & Relationship Value
Identify high-value customers and prioritize the rightopportunities.
Intelligent Lead-To-Cash (LTC) Management
Intelligent Lead-To-Cash (LTC) Management
Accelerate deal conversion with standardized andefficient sales execution.
Target-driven Sales Management
Target-driven Sales Management
Guide sales activities from targets to forecast to daily actions with data-driven control.
AI-Powered Customer Operations
Make customer operations easier and more effective forevery salesperson.
Powerful BI Dashboards for Smart Decisions
Powerful BI Dashboards for Smart Decisions
Turn data into insights with real-time analytics and visualperformance tracking.
Partner Cloud: The Digital Foundation for Partner Success
Partner Cloud
Unified Partner Portal Experience
Deliver a one-stop, integrated, and personalized partnerportal for seamless collaboration with partners.
End-to-End Partner Lifecycle Management
Manage partner onboarding, offboarding, andagreements with standardized and compliant processes.
Comprehensive Partner Enablement
Empower partners with marketing support, self-serviceordering, and service capabilities to drive growth.
Collaborative Channel Operations
Enable close coordination across budgets, visits,promotions, and incentive programs.
Data-driven Channel Performance Management
Gain full visibility into partner performance, incentives,and contribution to revenue.
Service Cloud: Unified Customer Service Workspace
Service Cloud
Unified Customer Service Experience
Deliver consistent and connected service across allchannels and touchpoints.
Efficient Case & Work Order Management
Efficient Case & Work Order Management
Standardize service processes to improve resolutionspeed and execution quality.
Empowered Service Teams & Collaboration
Enable agents with guided workflows and seamlesscollaboration for faster problem solving.
Proactive Customer Care & Engagement
Identify service risks early and improve customersatisfaction and loyalty.
Data-driven Service Performance Management
Data-driven Service Performance Management
Gain real-time visibility into service quality, efficiency,and customer experience..
Analytics Cloud: Turn Data into Action with Unified Business Intelligence
Analytics Cloud
Agile Self-service Analytics for Everyone
Empower everyone with self-service analytics andintuitive dashboards - no technical skills required.
One Source of Truth for Business Data
Connect and analyze data across sales, service,marketing, and partner operations in one unified view.
Real-time Visibility into Performance
Monitor KPIs and business metrics with live data andinteractive visualizations.
Analytics Everywhere, on Any Device
Analytics Everywhere, on Any Device
Access embedded insights across all businessapplications and devices.
Conversational Data Access with AI
Conversational Data Access with AI
Retrieve reports and insights through natural languageand voice interaction - not only querying data, but alsocreating BI charts effortlessly..
NeoPlatform: Cloud-Native Platform for Building and Scaling Enterprise Applications
NeoPlatform
Metadata-Driven Application Framework
Rapidly build and scale business applications through ametadata-based architecture for reusable and extensibledevelopment.
Open API & Integration Platform
Open API & Integration Platform
Connect internal systems and integrate externalapplications to easily build a unified enterprise ITecosystem.
Unified Developer Platform
Unified Developer Platform
Support developers of all skill levels with one platform-from no-code to pro-code customization.
Mobile-First & Multi-Experience Development
Enable applications across mobile, web, and multi-channeluser interfaces for flexible interaction scenarios.
Sandbox & Lifecycle Management
Develop and test safely in sandbox environments to ensurestability and reliability in production systems...
Mobile-first User Experience
Neocrm Product Localization for International Business
SCRM: Connect, Engage, and Grow Customers Across Social Channels
SCRM
Omni-Channel Customer Acquisition
Drive omni-channel lead acquisition with smart QR codesand data-driven ROI insights.
360 Customer Profile & Operations
360 Customer Profile & Operations
Build unified customer profiles with segmentation andclassification to support personalized engagement andcustomer lifecycle management.
Standardized Social Selling & Engagement
Standardized Social Selling & Engagement
Empower teams with unified engagement processers andsmart content to deliver consistent, high-quality customerinteractions.
Connected Customer Experience AcrossTouchpoints
Connected Customer Experience AcrossTouchpoints
Deliver personalized care with automated reminders andseamless ownership continuity throughout the customer journey.
Marketing Cloud: Omni-Channel Marketing Automation for Lead Growth
Marketing Cloud
Expanded Lead Acquisition Channels
Accelerate lead capture and growth through campaignmini-programs and digital business cards.
Closed-Loop Advertising Data Integration
Sync public advertising content automatically andenable precision targeting with customer tags and profiles.
Omni-Channel Private Domain Engagement
Omni-Channel Private Domain Engagement
Reach customers across email, SMS, WeChat Official
Accounts, and WeCom messaging to boost conversation rates.
Higher Coverage & Conversion Efficiency
Higher Coverage & Conversion Efficiency
Maximize marketing reach and turn engagement into measurable business outcomes.
CustomerSuccess Stories1:Global Fortune 500 CompanyGlobal leading company in energy efficiencymanagement and automation
Challenges
#User Experience #Service #Cost Performance
Heavy & unfriendly mobile app experience
Limited flexibility in field service model
MySE needs to be replaced due to obsolete tech andpoor UX, the new platform aims to boost performanceand usability.
Outsourced implementation services in India cannotrespond to changes in demand in a timely manner
High recurring annual licensing cost
Heavy & unfriendly mobile app experience
Limited flexibility in field service model
MySE needs to be replaced due to obsolete tech andpoor UX, the new platform aims to boost performanceand usability.
Outsourced implementation services in India cannotrespond to changes in demand in a timely manner
High recurring annual licensing cost
Why they chose Neocrm
#Powerful Platform #Professional Team and Good Service
Professional team from Neocrm could supportSchneider's IT team in configuring for changes on ourplatform to adapt to rapidly changing market trends.
Unified dispatch console automated the dispatch processto shorten time to resolution and drove higher CSAT.
Omni-channel service workbench gives agents the fullcontext of the cases and having a knowledge base to givecustomers quick answers to their questions.
Intuitive navigation and self-service tools enabledpartners to access resources efficiently.
Professional team from Neocrm could supportSchneider's IT team in configuring for changes on ourplatform to adapt to rapidly changing market trends.
Unified dispatch console automated the dispatch processto shorten time to resolution and drove higher CSAT.
Omni-channel service workbench gives agents the fullcontext of the cases and having a knowledge base to givecustomers quick answers to their questions.
Intuitive navigation and self-service tools enabledpartners to access resources efficiently.
CustomerSuccess Stories2:Global Fortune 500 CompanyGlobal Leader in Tire Technology
Challenges
#Data Security Compliance #Ecosystem #Silo Data
No Unified Data Platform Management for Different Types ofCustomers and Distributors, limiting the ability to segment, tier,and conduct refined customer operations
Gaps between International CRM Brands and Domestic Social
No Unified Data Platform Management for Different Types ofCustomers and Distributors, limiting the ability to segment, tier,and conduct refined customer operations
Gaps between International CRM Brands and Domestic Social
Ecosystems, limiting enterprises' ability to strengthen socialbusiness interactions
Existing Systems/Tools for Direct and Channel Sales AreFragmented, failing to provide integrated business support;some third-party apps from international CRM brands may faceusability risks in the future
High Investment Costs and Rigid Processes, lacking mobilesupport and making business usage inconvenient
Existing Systems/Tools for Direct and Channel Sales AreFragmented, failing to provide integrated business support;some third-party apps from international CRM brands may faceusability risks in the future
High Investment Costs and Rigid Processes, lacking mobilesupport and making business usage inconvenient
Why They Chose Neocrm
#Integrated Solution #Platform #Localized ServiceIntegrated Sales Channel Platform: Supports diversebusiness models for large, medium, and small tires with end-to-end operational capabilities.
Deep Integration with WeCom: Enables social-drivenchannel empowerment and customer engagement,
Deep Integration with WeCom: Enables social-drivenchannel empowerment and customer engagement,
enhancing long-term enterprise service value.
User-Friendly Mobile Experience & Flexible Platform:Facilitates quick adoption for business teams and allowstechnical teams to implement customized businessrequirements at low cost.
User-Friendly Mobile Experience & Flexible Platform:Facilitates quick adoption for business teams and allowstechnical teams to implement customized businessrequirements at low cost.
Neocrm: A World-ClassCRMBrandNEXT-GEN CRM
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