Huayun World Intelligent ticket system
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Intelligent Work Order - Business CapabilitiesThe inteligent Ticketing module gathers hotine Ticketing data, uniformly records and processes user requests, centering on the user.with multiple business associations, fiexibly configuring Ticketing rules, inteligently creating and assigning Ticketings with various dispatch strategies, maximizing human efficiency and service quaity, handled by the corresponding designated department, achieving unified workflow,unified command and scheduling, and unified supervision and assessment.
Intelligent Ticketing - Integration Capability
Intelligent Ticketing - Omni-channel Order Creation
Intelligent Ticketing - Intelligent Order CreationAfter multi-channel access, the intelligent robot can receive customers and inteligently create service Ticketings.
When a human agent handles customer service requests, the robot can listen to the agen's cals in real-time. inteligently identify customer issuesrecommend scripts to the agent, and intelligently fill in customer information.
Ticketings inteligently flow according to the established process; inteigent notification alrts (system, emal, Wechat, DingTak, SMs, phone, et.,.
intelligent follow-up.
Intelligent Ticketing - Ticketing Management
Intelligent Ticketing - Ticketing Details
Intelligent Ticketing - Ticketing Details
Source Records
Process Records
Form Records
Communication Records
at each node
Intelligent Ticketing - Ticketing Details
Ticketing Overview
Statistics of Ticketings within SelectedTime
Ticketing Timeliness
Analysis of Ticketing Timeliness withinSelected Time
Intelligent Ticketing - Ticketing Report
Ticketing Type
Filter Ticketing ClassificationData Within Selected Time
Employee Statistics
Employee Ticketing Handling Volume within Selected Time
Intelligent Ticketing - Field Customization
Custom Ticketing Fields
Custom Ticketing Types
Custom Ticketing Fields
Drag-and-Drop Easy
Configuration
Ticketing Report
Customizable Ticketing
reports, including summaryand detail forms ofTicketings created accordingto Ticketing types, timeperiods, etc.
Intelligent Ticketing - Visual Process Configuration
Process Template Management
· Process Classification
· Process Deployment
· Assignment Mode
Visual Configuration
· Drag-and-Drop Easy Configuration
· Process Node Classification
· Process Diagram Design
· Node /Line Attribute Configuration
Intelligent Ticketing - Ticketing Process Deployment· Process Export
Process Parameters
· Close Order Person / CloseOrder / Disable NodeConfiguration
Node Timeliness
· Node Response Timeliness。
Intelligent Ticketing - Other Configurations
SLA Response Mechanism
Response Timeliness / Resolution
Timeliness / Reminder Timeliness
Notification Type / Notification Method /Notification Personnel
Work Schedule Mechanism / Internal andExternal Order Creation Permissions
Intelligent Ticketing - Ticketing Notification
Company ProfileHuayun World is a leading domestic intellgent customer service and virtual digital human service provider。
Proven service team
· Huayun World was established in 2011 with a registered capital of 52.63 million.It is registered in Nanjing and operates with dual headquarters in Beijing andNanjing.
· 4 branches: Shenzhen, Chengdu, Taiyuan and Shanghai.
· 12 offices: Guangzhou, Hangzhou, Chongqing, Xian, Xiamen, Fuzhou,Zhengzhou, Wuhan, Hefel, Nanning, Jinan and Shenyang.
· The team size is 300 people, with R&D and technical service personnelaccounting for 70%. The core team comes from first-cass communication andInternet companies at home and abroad such as Baidu, Huawei, Lucent andMicrosoft.
Solid industry foundation
· Focusing on the research and development of communication and call center systemsfor 20 years, and the artificial intelligence industry for 10 years, covering 20 +industries, thousands of customers, 100,000 + agent deployment, robotimplementation experience and services.
· Huayun World is a trustworthy partner for enterprise digital transfomation.
Qualification Certificate
Qualification Certificate
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