Huayun World Intelligent ticket system

Huayun World Intelligent ticket system can better manage and track customer needs, achieve flexible and intelligent allocation of work orders and full process visual supervision, ensure efficient response and resolution of closed loops, improve cross departmental collaboration efficiency and customer service quality, help enterprises respond and solve customer problems faster and more efficiently, comprehensively optimize service processes, and enhance customer satisfaction.

立即咨询

首页

数字化产品

售后服务管理

Huayun World Intelligent ticket system

Intelligent Work Order - Business Capabilities icon

The inteligent Ticketing module gathers hotine Ticketing data, uniformly records and processes user requests, centering on the user.with multiple business associations, fiexibly configuring Ticketing rules, inteligently creating and assigning Ticketings with various dispatch strategies, maximizing human efficiency and service quaity, handled by the corresponding designated department, achieving unified workflow,unified command and scheduling, and unified supervision and assessment.

Intelligent Ticketing - Integration Capability icon

Intelligent Ticketing - Omni-channel Order Creation icon

Intelligent Ticketing - Intelligent Order Creation icon

After multi-channel access, the intelligent robot can receive customers and inteligently create service Ticketings.
When a human agent handles customer service requests, the robot can listen to the agen's cals in real-time. inteligently identify customer issuesrecommend scripts to the agent, and intelligently fill in customer information.
Ticketings inteligently flow according to the established process; inteigent notification alrts (system, emal, Wechat, DingTak, SMs, phone, et.,.
intelligent follow-up.

Intelligent Ticketing - Ticketing Management icon

Intelligent Ticketing - Ticketing Details icon

Intelligent Ticketing - Ticketing Details icon

Operation Records
Source Records
Process Records
Form Records

Communication Records

Display the communicationcontent handled by personnel
at each node

Intelligent Ticketing - Ticketing Details icon

Ticketing Overview
Statistics of Ticketings within SelectedTime

Ticketing Timeliness
Analysis of Ticketing Timeliness withinSelected Time

Intelligent Ticketing - Ticketing Report icon

Ticketing Type
Filter Ticketing ClassificationData Within Selected Time

Employee Statistics
Employee Ticketing Handling Volume within Selected Time

Intelligent Ticketing - Field Customization icon

Custom Ticketing Fields
Custom Ticketing Types
Custom Ticketing Fields
Drag-and-Drop Easy
Configuration

Ticketing Report
Customizable Ticketing
reports, including summaryand detail forms ofTicketings created accordingto Ticketing types, timeperiods, etc.

Intelligent Ticketing - Visual Process Configuration icon

Process Template Management
· Process Classification
· Process Deployment
· Assignment Mode

Visual Configuration
· Drag-and-Drop Easy Configuration
· Process Node Classification
· Process Diagram Design
· Node /Line Attribute Configuration

Intelligent Ticketing - Ticketing Process Deployment icon

Process Deployment

· Process Suspension

· Allocation Mode Switch
· Process Export

Process Parameters

· Order Creation Method /Ticketing Allocation Method

· Automated Process / Allocation Mode Switch
· Close Order Person / CloseOrder / Disable NodeConfiguration

Node Timeliness
· Node Response Timeliness。

· Node Processing Timeliness

· Node Reminder Timeliness

Intelligent Ticketing - Other Configurations icon

SLA Response Mechanism
Response Timeliness / Resolution
Timeliness / Reminder Timeliness

Ticketing Notification
Notification Type / Notification Method /Notification Personnel

Ticketing Settings
Work Schedule Mechanism / Internal andExternal Order Creation Permissions

Intelligent Ticketing - Ticketing Notification icon

Company Profile icon

Huayun World is a leading domestic intellgent customer service and virtual digital human service provider。

Proven service team
· Huayun World was established in 2011 with a registered capital of 52.63 million.It is registered in Nanjing and operates with dual headquarters in Beijing andNanjing.
· 4 branches: Shenzhen, Chengdu, Taiyuan and Shanghai.

· 12 offices: Guangzhou, Hangzhou, Chongqing, Xian, Xiamen, Fuzhou,Zhengzhou, Wuhan, Hefel, Nanning, Jinan and Shenyang.

· The team size is 300 people, with R&D and technical service personnelaccounting for 70%. The core team comes from first-cass communication andInternet companies at home and abroad such as Baidu, Huawei, Lucent andMicrosoft.

Solid industry foundation
· Focusing on the research and development of communication and call center systemsfor 20 years, and the artificial intelligence industry for 10 years, covering 20 +industries, thousands of customers, 100,000 + agent deployment, robotimplementation experience and services.
· Huayun World is a trustworthy partner for enterprise digital transfomation.