Tencent Cloud International TRTC Real-Time Conversational AI Solution

Tencent Cloud International TRTC Real-Time Conversational AI Solution integrates AI Intelligent Chatbot and AI Voice Translation Assistant, enabling smooth real-time intelligent conversations and cross-language voice translation for global users.

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Tencent Cloud International TRTC Real-Time Conversational AI Solution

What changes have taken place since the release of GPT-4o? icon

Voice Agent is poised to emerge as a focal point of interest, marking the advent of the next-generation human-computer interaction interface

GUI→LUT

Voice interaction, with its high consistencywith the naturalcommunication methods ofhumans, provides a more intuitive and energyefficient interactive experience

Low latency, high intelligence

Conversational Al enables end-to-end voiceinput and output, offering low latency, genuineemotional expression, and robust semanticcomprehension abilities。

Reinventing the Telephone

Products built around real-timeconversations are favored by investors,utilizing Al to customize specifictypes of real-time dialogues,delivering context and value more efficiently.

Conversational AI use cases icon

Online Education icon

Use conversational Al to provide amore personalized educational experience。

Al Speaking:Coach
AI Virtual Teacher
Character Dialogue
Scenario Practice

Integrating voice capabilities allowsfor the creation of virtual teachingassistants that mimic real-time humaninteraction, providing personalizedinstruction and responsive feedbackwithin educational scenarios

Social Entertainment icon

Elevate social interactions andentertainment experiences withconversational AI

Utilizing conversational AI combined withreal-time interaction capabilities tounderstand user intentions and providecorresponding feedback, delivering a morerealistic and personalized social。

√ Virtual AI Companion Game √ Character Dialogue

√ Interactive √ Metaverse

Productivity Tools icon

使用会话式人工智能简化工作流程和提升的效率。

Streamline workflows and boost
efficiency with conversational AI
Voice-activated productivity toolsenable users to command and controlapplications with their voice,increasing efficiency and reducingmanual input.

√ Voice Search AssistantAssistance √ Schedule Assistant

√ Voice translation √ Office Assistant

Call Center icon

Elevate call center operations with conversation AI。

Conversational Al in callcenters, powered by RAG andvoice interaction, provides arich, real-time customerservice experience. It reducescosts and enhances serviceefficlency.

√ AI CustomerService
√ Al SalesConsultant
√ Intelligent Outbound Calling
√ E-commerce Assistant

Conversation Al Technical Architecture icon

Tencent Side:An integrated clientand server solution providingintelligent interruption and noisereduction capabilities
Customer Side:Custom large modelsand TTS integrated into Tencent Aservices,maintaining businessflexibility.

Key Advantages

Dual Speaker Interruption

Real-time interruption in Alchat, providing a genuineconversationalexperience。

AI Noise Reduction

New noise reduction engine withreal-time Al noise reduction onthe input audio, improving ASRrecognition accuracy。

Service Stability

Over 2800 global nodes, multi-service disaster recovery,high stability, and ultra-low latency

Conversational Al Features icon

<1000ms Al conversation latency

Al conversation latency。

Ultra-low Latency Al Conversations:
End-to-end audio/video latency below 300ms, End-to-end Al conversation latency below1000ms

130+ International languages

Accurate ASR Recognition:
and 23Supports multiple languages, including English,Spanish, Japanese, Korean, Chinese,dialects with 130 international languages。

LLM & TTS

Seamless Integration with Third-Party LLM and TTS:
Configure LlM and TiS service account credentials and seamlessly integrate them into theservice backend。

30,000+

Compatible with over30,000 device models

High Compatibility:
Supports multiple platforms including i0S, Android, Windows, macOS, Web, Flutter.Electron, Unity, Unreal, and React Native, compatible with over 30, 000 device models

Case analysis:conversational A call center icon

Requirements：
Customers need to replace human agents with Al for AImarketing outbound calls, requiring a smooth and naturalvoice, as well as an intelligent LLM to help the Al marketingrobot provide good service, with the entire process taking nomore than 1.5 seconds
Solutions：
TCCC's customer service outbound calling product encapsulatesthe entire link with Tencent ASR + TRTC + HuanYuan + TencentTTS, providing customers with one-stop access services.It flexibly supports function calls, customer knowledgebases, etc., making it convenient for customers to follow theintelligent outbound calling process SOP. The end-to-end.

Case Analysis-Logistics XX-Customer Service Scenario icon

XX is one of the leading digital freight platforms in China. As an "Internet + Logistics" tech company, it connects truck drivers arcargo ownerson both ends.
Using the real-time audio and video TRic Al integrated solution, connected with their large model, it realized multi-turnconversational capabilities of Al intelligent customer service based on large models。

Case Analysis-XX-Social Entertainment icon

A domestic social entertainment product targeting overseas markets, lvl voice chat scenarios, covering user groups in the MiddleEast and Southeast Asia, with 2 million DAU in Indonesia.To further enhance the user product experience, combining third party Al large model capabilities, real-time audio and video TRTCASR/TTS, an AI assistant is introduced to communicate with users in real-time, guide users to find more suitable males/females,and recommend better matches to users.。

Needs & Solutions

Upon opening the APP, the Al assistant can immediately engage in voiceinteraction with users, end-to end low latency, reducing user waittime.
Compliant with OpenAl specifications, seamless integration with thirdparty LLM.
Accurate ASR recognition, supporting multiple languages in variousregions worldwide.
Real-time interruption by the robot, interruption sensitivity lessthan 1 second.
Al1-In-0ne integrated solution, lightweight integration, helping thebusiness to quickly go online.

Tencent RI:Create Crystal-clear& Reliable Interactive Experiences for
Global Audience icon

Optimized Global Deployment

We are available in over 200 countriesespeciallyand regions;and have beenoptimized for networks。

High Compatibility

We support multiple platforms, includingi0S,Android, Windows,macOS.web,Flutter, Electron, Unity,Unreal,andReact Native, and are perfectly adaptableto over 20,000 device models.。

Guaranteed Audio/Video Quality

We deliver a global end-toendlatency ofbelow 300msonaverage.Itcanmake audiocalls under a packet loss rate of 80% and makevideo calls under a packet loss rate of 70%.。

High Stability and Availability

We sustain tens of millions ofconcurrentrequestswithleast99.9%serviceatavailabilityguaranteed bySLA. Its highlyelastic andscalable network architecture hasbeen wellproven bytens ofthousands ofenterprise users。

Tencent RTC icon

3 billion

Daily supported upstream duration

5000+

Monthly client

Low Threshold Quick Access

Provides rich scenario componentsOfficial support for cross platform frameworkslike Flutter, Electron。