Huayun World Intelligent Quality Check System
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Intelligent Quality Check - Technical
Intelligent Quality Check - Functional Architecture
· Quality Check Scoring / Sampling
Inspection Tasks
· Recording Management / Risk
Management
ASR
Analyze
Implementation of Various Quality CheckRules
Common
Common Classes of Each Module
Intelligent Quality Check - Business CapabilityFor hotlIne and onine callservices, provide intellgent Qualty check appllcations to achieve 100% ful-scale inteligent Quaity Check of voice, text, another information. t can generate precise and objective Gualty Check resuits based on preset models, addressing issues such as low accuracy of traditionalmanual sampling Guality Check, subjectivity of Gualty check results, and human judgment errors, This saves labor input for qualty check, alows forcomprehensive understanding of quality conditions, enhances customer service qualty, and simultaneously reduces operational costs.
Intelligent Quality Check - Integration Capability
Intelligent Quality Check - Function Overview
Intelligent Quality Check - Quality Check Data Acquisition
Recording Fomats: wav, mp3, gsm, amr
Text Upload Content：Text Files, Text Index
Receive Recording Message InterfaceReceive Text Message Interface
Active Extraction
Support for Custom Configuration ofThird-Party Target Platforms
Intelligent Quality Check - Quality Check Rules
.Text/ Silence / Emotion / Speech
Rate / Process Rules /
· Call Duration / interruption / Mixed /
Sensitive Words
Rule Conditions
· Multiple Conditions
· Speaker Role
· Specified Position
· Hit Count
Content Logic
Intelligent Quality Check - Process Quality Check
Process Node Configuration
· Start Node
· Master Node
· Child Node
· Node Name
· Associated Rules
Process Node List
· Node Type/CRUD
Intelligent quality inspection - large model quality inspection
· Large model rules
Quality inspection model
· Custom Prompt
· Calls
· APl calls
Identification method
Holistic
identification
Intelligent Quality Check - Quality Check Model
Intelligent Quality Check - Manual Quality Check
· Voice Quality Check Task
. Text Quality Check Task
Associated Data
· File Name / File Type / Channel / Bitrate
· End Time / Call Direction / Recordingldentifier / Caller Number
· Called Number / Agent iD / Agent Name
Batch Operation
Batch Delete / Batch Re-inspection / BatchExport Quality Check Results
Task Results
· Agent Information /Real-time Translation /Speaker Separation / Scoring ResultsGeneral Rules
Intelligent Quality Check - Automatic Quality Check
Intelligent Quality Check - Automatic Sampling Inspection
· Percentage Sampling
· Fixed Number Sampling
Sampling Method
Sampling Type
· Daily Sampling
· Real-time Sampling
Channel Settings
· Enterprise Default Channel
· Specified Channel
· Specified Channel <= Enterprise
Default Channel
Is it effective?
Yes / No
Intelligent Quality Check - Risk Management
Intelligent Quality Check - Business Analysis
· Label Rule 'OR' Relationship
> Hot Word Analysis
· Top 10 Hot Words
. Hot Word Popularity Curve
· Hot Word Co-occurrence
Relationship
· Hot Word Recording Details
Words of Interest
· TOP10
· Popularity Curve
· Co-occurence Relationships
· Recording Details
New Word Discovery
· Top 10 New Words
· New Word Popularity Curve
· New Word Co-occurrence
Relationship
· New Word Recording Details
Intelligent Quality Check - Data ReportThe data report is a statistical summary of the entire Quality Check task results, which can display statistics for Quality Checktasks, Quality Check models, Quality Check rules, et., and can also provide precise statistics for agents, agent capabilities, and call volume. Currently, there are 11 standard product reports, which support personalized report customization for projects.
Intelligent Quality Check - Operation PlatformThe operation platform is used for automatic recording sampling of enterprises under this platform.
It can perform automatic recording sampling for enterprises under this platform, and automatically conduct task Quality Check after sampling.。
· Add Platform
· Modify Platform
· View Enterprise
· Delete Platform
Enterprise List
· Query Enterprise Name
· Add Enterprise
· Modify Enterprise
· Delete Enterprise
Company ProfileHuayun World is a leading domestic intellgent customer service and virtual digital human service provider。
Proven service team
· Huayun World was established in 2011 with a registered capital of 52.63 million.It is registered in Nanjing and operates with dual headquarters in Beijing andNanjing.
· 4 branches: Shenzhen, Chengdu, Taiyuan and Shanghai.
· 12 offices: Guangzhou, Hangzhou, Chongqing, Xian, Xiamen, Fuzhou,Zhengzhou, Wuhan, Hefel, Nanning, Jinan and Shenyang.
· The team size is 300 people, with R&D and technical service personnelaccounting for 70%. The core team comes from first-cass communication andInternet companies at home and abroad such as Baidu, Huawei, Lucent andMicrosoft.
Solid industry foundation
· Focusing on the research and development of communication and call center systemsfor 20 years, and the artificial intelligence industry for 10 years, covering 20 +industries, thousands of customers, 100,000 + agent deployment, robotimplementation experience and services.
· Huayun World is a trustworthy partner for enterprise digital transfomation.
Qualification Certificate
Qualification Certificate
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