Huayun World Intelligent Quality Check System

Huayun World Intelligent Quality Check System, as a professional voice quality inspection analysis system and sales telephone quality inspection system, integrates voice and text analysis technology. It can automatically evaluate the quality of customer service, accurately locate communication issues and compliance risks, without the need for manual verification on a case by case basis. Helping enterprises improve quality inspection efficiency, standardize service standards, and reduce operational risks is a digital solution to optimize customer service quality inspection processes and ensure service quality.

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数字化产品

语音语义智能质检

Huayun World Intelligent Quality Check System

Intelligent Quality Check - Technical icon

Intelligent Quality Check - Functional Architecture icon

User Configuration Interface Web

· System Management / Quality Check Rules
· Quality Check Scoring / Sampling
Inspection Tasks
· Recording Management / Risk
Management

FireStore

File Upload / File lmport
ASR

Alibaba / Puqiang / PaaS
Analyze
Implementation of Various Quality CheckRules
Common
Common Classes of Each Module

Intelligent Quality Check - Business Capability icon

For hotlIne and onine callservices, provide intellgent Qualty check appllcations to achieve 100% ful-scale inteligent Quaity Check of voice, text, another information. t can generate precise and objective Gualty Check resuits based on preset models, addressing issues such as low accuracy of traditionalmanual sampling Guality Check, subjectivity of Gualty check results, and human judgment errors, This saves labor input for qualty check, alows forcomprehensive understanding of quality conditions, enhances customer service qualty, and simultaneously reduces operational costs.

Intelligent Quality Check - Integration Capability icon

Intelligent Quality Check - Function Overview icon

Intelligent Quality Check - Quality Check Data Acquisition icon

Page Upload
Recording Fomats: wav, mp3, gsm, amr

Recording Upload Content：RecordingFiles, Recording Addresses

File Formats：txt, xls, xlsx
Text Upload Content：Text Files, Text Index

Interface Acquisition
Receive Recording Message InterfaceReceive Text Message Interface
Active Extraction
Support for Custom Configuration ofThird-Party Target Platforms

Intelligent Quality Check - Quality Check Rules icon

Rule Type
.Text/ Silence / Emotion / Speech
Rate / Process Rules /
· Call Duration / interruption / Mixed /
Sensitive Words

Rule Conditions
· Multiple Conditions
· Speaker Role
· Specified Position
· Hit Count
Content Logic

And / Or / Not (Priority)

Intelligent Quality Check - Process Quality Check icon

Process Type Management

Directory Tree / CRUD

Process Node Configuration
· Start Node
· Master Node
· Child Node
· Node Name
· Associated Rules

Process Node List

· Node Order / Node Name
· Node Type/CRUD

Intelligent quality inspection - large model quality inspection icon

Quality inspection rules

· Knowledge base rules
· Large model rules

Quality inspection model
· Custom Prompt
· Calls
· APl calls

Identification method

· Single sentence

recognition
Holistic
identification

Intelligent Quality Check - Quality Check Model icon

Intelligent Quality Check - Manual Quality Check icon

Task Type
· Voice Quality Check Task
. Text Quality Check Task
Associated Data
· File Name / File Type / Channel / Bitrate

· Sample Rate / Recording Duration / CallDuration / Start Time
· End Time / Call Direction / Recordingldentifier / Caller Number
· Called Number / Agent iD / Agent Name
Batch Operation
Batch Delete / Batch Re-inspection / BatchExport Quality Check Results
Task Results
· Agent Information /Real-time Translation /Speaker Separation / Scoring ResultsGeneral Rules

· Quality Check Report / ProcessRules Quality Check Report

Intelligent Quality Check - Automatic Quality Check icon

Intelligent Quality Check - Automatic Sampling Inspection icon

Sampling Inspection Quantity Type
· Percentage Sampling
· Fixed Number Sampling
Sampling Method

Random/Sequential /Stratified
Sampling Type
· Daily Sampling
· Real-time Sampling
Channel Settings
· Enterprise Default Channel
· Specified Channel
· Specified Channel <= Enterprise
Default Channel
Is it effective?
Yes / No

Intelligent Quality Check - Risk Management icon

Intelligent Quality Check - Business Analysis icon

Tag Statistics

· Voice Labels /Text Labels
· Label Rule 'OR' Relationship
> Hot Word Analysis
· Top 10 Hot Words
. Hot Word Popularity Curve
· Hot Word Co-occurrence
Relationship
· Hot Word Recording Details
Words of Interest
· TOP10
· Popularity Curve
· Co-occurence Relationships
· Recording Details
New Word Discovery
· Top 10 New Words
· New Word Popularity Curve
· New Word Co-occurrence
Relationship
· New Word Recording Details

Intelligent Quality Check - Data Report icon

The data report is a statistical summary of the entire Quality Check task results, which can display statistics for Quality Checktasks, Quality Check models, Quality Check rules, et., and can also provide precise statistics for agents, agent capabilities, and call volume. Currently, there are 11 standard product reports, which support personalized report customization for projects.

Intelligent Quality Check - Operation Platform icon

The operation platform is used for automatic recording sampling of enterprises under this platform.
It can perform automatic recording sampling for enterprises under this platform, and automatically conduct task Quality Check after sampling.。

Platform Management

· Query Platform Name
· Add Platform
· Modify Platform
· View Enterprise
· Delete Platform
Enterprise List
· Query Enterprise Name
· Add Enterprise
· Modify Enterprise
· Delete Enterprise

Company Profile icon

Huayun World is a leading domestic intellgent customer service and virtual digital human service provider。

Proven service team
· Huayun World was established in 2011 with a registered capital of 52.63 million.It is registered in Nanjing and operates with dual headquarters in Beijing andNanjing.
· 4 branches: Shenzhen, Chengdu, Taiyuan and Shanghai.

· 12 offices: Guangzhou, Hangzhou, Chongqing, Xian, Xiamen, Fuzhou,Zhengzhou, Wuhan, Hefel, Nanning, Jinan and Shenyang.

· The team size is 300 people, with R&D and technical service personnelaccounting for 70%. The core team comes from first-cass communication andInternet companies at home and abroad such as Baidu, Huawei, Lucent andMicrosoft.

Solid industry foundation
· Focusing on the research and development of communication and call center systemsfor 20 years, and the artificial intelligence industry for 10 years, covering 20 +industries, thousands of customers, 100,000 + agent deployment, robotimplementation experience and services.
· Huayun World is a trustworthy partner for enterprise digital transfomation.