Huayun World Online customer service System
首页
Online customer service - integration capabilities
Online Customer Service - Basic Functions
Online customer service - channel access
Online Customer Service - Routing Policy
Online Customer Service - Visitor Interface
· System Global Visitor EndDisplay Guidance Capsule
· Configure Different GuidanceCapsules by Skill Group
Capsule Configuration
Send Text Content/Support LinkJump/Custom Capsule Order
Guess You Want to Ask
Custom Question Classification &Configuration
Quick Q&A to improveConsultation Efficiency
>Hot lssues
Top 5 Hot Knowledge Display
Online Customer Service - Video SessionUser-side Video Window
Unified Multimedia Workbench
Video Call Multi-channel Access
Floating Video Call Window
Draggable, does not affect workbench operation
Adjustable Camera, Take Photo. Volume Control
Multi-party Video Conference
Customer, Agent, Second Line,Experts and othermulti-person video。
Online Customer Service - Agent WorkbenchAuxiliary Tab
Product Auxiliary Information,Customer Information, Historical Records, Common Quick ReplyScripts, Tab Customization。
Source information
Visitor Name, Region, Channel, Message Anticipation
Auxiliary Information
Browse Products, Visitor Terminal information, Key Trajectories
Multi-Task Bar
Online Conversations, Colleague Communication,Message Handling, Queue Invitations
Ticketing Access
Unified Ticketing ,Submit, query, process, circulate,and track tickets in a workflow system
Session List
Multi-channel Access, Custom Reception Volume,Avatar lcon Distinction
Knowledge Base Access
Supports unified, knowledge base calls, knowledgeinformation, etc.
Communication
Emojis, Text, Voice, lmages, Files, URL Addresses,Feedback, Transfer, intelligent input
Prominent Message Reminder Color/Quantity/Popup/Sound
Online Customer Service - Online Configuration
· Skill Group Configuration
Skill groups differentiated by business area,with flexible addition and reduction ofmembers within the group; the same accountcan join multiple skill groups
Session Routing Strategy
Enterprise Unified / Skill Group Settings
Component CustomizationSettings
Customized Configuration for CustomerService Satisfaction Evaluation
Online Customer Service - Auto-Answer
Enterprise Welcome Message / VisitorTimeout Message / Customer ServiceTimeout Message / Customer ServiceOffline Message / Session End Message
Queue Settings
Number of People in Queue / Queue Time/ Queue Reassurance Message
Message Settings
Non-working Time Scenarios / Agent
Offline Scenarios/
Multi-field Configuration / CustomChannel
Custom Blacklist
Add/Batch lmport/Query Session Blacklist
Online customer service-real-time monitoring
· Current Session Volume
· Current Queue Volume
· Current Agent Status
· Current Overall Load
· Session Trend by Time Period
· Session Distribution Volume by Skill Group
Today's Customer Service
· Session Volume Statistics by Skill Group
· Current Agent Status
. Current Session Volume
· Current Queue Volume
· Queue Abandonment Volume
· Average Response Time
· Satisfaction Rate
Online Customer Service - Wind Complaint Police
Duration Monitoring
· Session Duration
· Response Duration
Popup Reminder
Operations ManagementPersonnel
Alarm List
· Alarm Reason
· Agent Information
· Customer Information
Online Customer Service - Data Overview
· Visitor Count
· Session Count
· Reception Volume
· Abandonment Volume
· Current Session Volume
· Current Queue Volume
· Online Agent Count
· Maximum Reception
Duration
· Evaluation Rate
· Real-time Session Volume Statistics
· Employee Status Statistics
· Satisfaction EvaluationStatistics
Online Customer Service - Report Statistics
Online Customer Service - Video Report
· Video Initiation Details
· Video Reception Details
· Video Playback
· Video Download
· Overall Report
· Agent Initiation Statistics
· Connected Calls
· Missed Calls
· Total Duration of Video · CallsAverage Video Duration
Online Customer Service-Video Surveillance
Online Customer Service - APP
Multi-channel, lcon Distinction
Unified Account
Supports simultaneous login PC and APP
Session interface
Rich Media Messages, Session Records,Common Phrases, Please Evaluate, Transfer
Login Interface
Enterprise lD, Username, Password
Video Interface
Video Conference, Multi-party Conference
Message Synchronization
Company ProfileHuayun World is a leading domestic intellgent customer service and virtual digital human service provider。
Proven service team
· Huayun World was established in 2011 with a registered capital of 52.63 million.It is registered in Nanjing and operates with dual headquarters in Beijing andNanjing.
· 4 branches: Shenzhen, Chengdu, Taiyuan and Shanghai.
· 12 offices: Guangzhou, Hangzhou, Chongqing, Xian, Xiamen, Fuzhou,Zhengzhou, Wuhan, Hefel, Nanning, Jinan and Shenyang.
· The team size is 300 people, with R&D and technical service personnelaccounting for 70%. The core team comes from first-cass communication andInternet companies at home and abroad such as Baidu, Huawei, Lucent andMicrosoft.
Solid industry foundation
· Focusing on the research and development of communication and call center systemsfor 20 years, and the artificial intelligence industry for 10 years, covering 20 +industries, thousands of customers, 100,000 + agent deployment, robotimplementation experience and services.
· Huayun World is a trustworthy partner for enterprise digital transfomation.
Qualification Certificate
Qualification Certificate
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